FAQs

Find answers to common questions about our products, orders, shipping, and more.

The delivery time depends on the shipping method you selected and your location. Standard shipping typically takes 5 to 10 business days within the United States and 10 to 20 business days for international deliveries. You can track your order using the tracking number sent to your email.

Yes, if the order hasn’t entered the packing stage, you can contact Customer Service to update the shipping address. If the order has already shipped, please reach out to the shipping carrier directly.

Occasionally, we ship products from different warehouses to expedite delivery. Don’t worry if you receive part of your order; the remaining products will arrive shortly.

We sincerely apologize for any error. Please contact Customer Service within 3 days of receiving the order with clear pictures of the incorrect or damaged product, and we will resolve the issue promptly.

Unfortunately, orders cannot be modified or canceled after confirmation. However, you can return the products after receiving them by following our return policy.

You can track your order by visiting the Track My Order page and entering your order number and email address. Once shipped, you will also receive a tracking link via email.

Unfortunately, we are unable to cancel or modify orders after they are placed. However, you can return the order once it is delivered by following our return policy.

You can enter the discount code on the checkout page before completing your order. If the code is valid, the discount will be applied automatically to the order total.

Yes, we offer digital gift cards that you can purchase from the website. Once purchased, the gift card will be sent to your email for use or sharing with someone else.

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